How to request a return

To make a return on our site, you must always log in, then you must follow these instructions:

1: Orders and Returns

2: find the desired order, then right click on "details"

3: select the product to be returned and indicate a reason

4: click on "ask for return"

The reasons for requesting a return are:

Change article

Item received incorrect

Right of withdrawal

Right of withdrawal

Choose this option if you ordered an incorrect product that you want to return for a refund or to exchange it for another item. You can make a return by exercising the right of withdrawal within 14 days from the order delivery date and obtain a refund of the amount paid or a discount coupon. The return of the product in case of withdrawal is the responsibility of the consumer and the related costs will be borne by the customer. For shipping, you can use the postal service or your own trusted courier.

Exercising the withdrawal, if items that have been sent by Captaindeepesh with the promotion "Free shipping costs for orders over" Value "€" are returned, they will be deducted from the refund amount as a contribution to the initial shipping costs from Captaindeepesh to the customer. In the event that net of the returned items the initial order always remains higher than "Value" € "no amount will be deducted. All detailed information is available on the Right of Withdrawal page.

Item Received Wrong

If you have received a different product from the one you ordered, you must always activate the return procedure written at the top of the page. We will send you an email with detailed instructions for making the change.

Request: Replacement with ordered item ---> Return motivation: Item received incorrect

 After receiving the request, Captaindeepesh will evaluate and authorize it by providing all the instructions to follow to proceed with the return via email.