In this section you will be able to consult the most frequently asked questions regarding:

the registration process, the order method, shipments, payments and returns.


How can I create an account?

Click here

Fill in the form with the requested data and finally REGISTER

Always check your registration email in your inbox.

I Already Have An Account, Where Can I Access?

Click here

Fill in the data. E-mail and Password and finally click on "Login or Register"

Is it possible to place an order without being registered?

Yes, it is possible to place an order as a guest customer, without having to register.

I forgot my password, how can I do it?

In the login area you will find "Forgot your password?", Just enter your e-mail address to receive a temporary link to reset it.

The direct link is this

If I add a product to the cart, do I have to buy it?

Adding a product to the cart is absolutely not binding, even if you are logged in with your personal account.

What are the delivery times?

Delivery times are normally 2/3 working days.

Does the price of the products include VAT?

Yes. The indicated price is already inclusive of VAT.

Is it possible to request a gift box?

Yes, it is possible at a cost of € 6.10 (€ 5 + 1.10 VAT). When choosing the shipping method.

Do I have to make a gift, can I send my order directly to the person to whom I want to make the gift together with a greeting card?

Sure! Simply enter the recipient's data to the shipping address to which you want to send it and your billing address. At the time of purchase (when choosing the shipping method), you can request a greeting card where you can add a dedication.

How can I make a return?

Log in to your personal area

Click on "history and order details"

Search for the desired order and then on the right click on "details"

Select the product to return and indicate a reason

Finally click on "ask for return"

What Are The Accepted Payment Methods?

Payment methods are as follows:


Debit / credit card

What Happens To My Order If I Purchase Something That Is No Longer Available In Stock?

It may happen that some items are no longer available, even following an order already placed. In this case, the product will be canceled from your order and the amount paid will be refunded.

Is it possible to cancel my account?

Yes, it is possible. Through our "Contacts" page, request the cancellation of your account through the form.

Can I View The Invoice?

Yes, it will be sent to you by e-mail and can be consulted by logging into your account on HISTORY AND ORDER DETAILS.